Refund and Returns Policy (Chính sách hoàn trả và đổi trả)
Effective Date: January 3, 2025
Kixocity strives to provide the best products and customer experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your rights and procedures for returns and exchanges.
1. Return Eligibility
- Returns are accepted within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Custom-made or clearance items are not eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@kixocity.com or (760) 338-3372 with your order number and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Ship the product back to us using a trackable shipping method.
3. Refunds
Once we receive the returned product and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method, and may take 7-10 business days to appear in your account.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the replacement item.
5. Non-Refundable Fees
Shipping fees for returns are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receipt. We will provide a prepaid return label and either offer a full refund or send a replacement item.
7. Contact Information
For all return inquiries, please reach out to:
- Email: info@kixocity.com
- Phone: (760) 338-3372
- Address: 10101 Karen Ave, California City, California (CA), United States