Payment Policy

Effective Date: January 3, 2025

At Kixocity, we want your shopping experience to be as straightforward and secure as possible. Below is an outline of our payment policy, including the methods we accept, payment security practices, and information on refunds and billing.

1. Accepted Payment Methods

We offer a variety of convenient payment options to help you complete your purchase safely. Our accepted payment methods include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can complete your purchase using PayPal for added security and ease.
  • Apple Pay: For Apple device users, Apple Pay offers a fast and secure way to check out.
  • Google Pay: Android users can opt for Google Pay for a seamless transaction experience.
  • Shop Pay: Shop Pay is available for faster checkout with the option to save your payment details for future purchases.

2. Payment Security

Your security is a top priority at Kixocity. We use SSL encryption (Secure Socket Layer) technology to protect your personal and financial information during the payment process. Our payment processing partners, including PayPal and Stripe, are fully compliant with PCI-DSS (Payment Card Industry Data Security Standard), ensuring that your payment information is handled securely.

We never store your sensitive payment information on our servers. All transactions are processed through trusted third-party payment gateways, providing an extra layer of security.

3. Billing Information

During the checkout process, you will be asked to provide your billing information, including your billing address and payment method. Please ensure that the billing address you enter matches the one associated with your payment method. Incorrect billing information may result in the payment being declined or delayed.

If you experience any issues with your payment, such as a declined transaction or incorrect billing address, please contact us at info@kixocity.com for assistance.

4. Sales Tax

Sales tax is calculated and added at checkout based on your shipping address. We are required to collect sales tax for orders shipped to California. If you’re located outside of California, sales tax will not be charged, but please note that your local jurisdiction may impose taxes or duties on your purchase.

5. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email that includes your order number, a summary of your purchase, and the estimated delivery date. Please keep this confirmation for your records.

If you need to make changes to your order, please contact us as soon as possible. Once an order is processed, it may not be possible to make changes. However, we will do our best to accommodate any requests.

6. Payment Declines

If your payment is declined, please verify the details you provided, such as the card number, expiration date, and billing address. You may also want to ensure that your credit card or payment method has sufficient funds or credit available.

If you continue to encounter issues, please contact us at info@kixocity.com or call (760) 338-3372. We will assist you in resolving any payment issues.

7. Refunds and Returns

We want you to be completely satisfied with your purchase from Kixocity. If you are not happy with your order, you may return most products within 30 days for a refund or exchange (exceptions may apply for custom or final sale items).

  • Refunds: Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your credit card statement.
  • Exchanges: If you wish to exchange an item, please contact us within 30 days of receiving your order to arrange the exchange process.

Please refer to our Return Policy for more details.

8. Payment Disputes

If you believe there has been an issue with your payment, please contact us directly. We are committed to resolving disputes promptly and amicably. If necessary, we will work with your payment provider to address any concerns.

9. Customer Support

For any questions or concerns regarding payments or billing, our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM PST.

We are here to help and ensure that you have a smooth and secure shopping experience with Kixocity. Thank you for choosing us for all your automotive accessory needs!